Privacy Policy

1. Scope

This policy applies to PuchiPay's mobile application, website pages that link to this policy, and related services operated under the PuchiPay name. By using PuchiPay, you acknowledge the practices described here.

2. Information we collect

Account and profile information

When you create or use a PuchiPay account, we may collect information such as your mobile number, email address where provided, username, display name, profile photo, gender selection, profile details, and account verification information.

Location information

PuchiPay is designed around local discovery. Depending on the features you use and the permissions you grant, we may process approximate or precise device location, as well as locations you manually choose or enter, such as country, state, city, or postal code.

Content and social activity

We process content you create or share, including text posts, photos, polls, Voice Room activity, comments, likes, follows, saves, shares, profile activity, reports, and other interactions needed to operate the social features of PuchiPay.

Messages and communications

We process direct messages, message metadata, call and Voice Room metadata, and information required to deliver real-time communication features. Audio and video streams may be transmitted through communications infrastructure so that calls and live rooms can function. PuchiPay does not claim ownership of your private communications.

Device, diagnostic, and security information

We may process technical information necessary to operate and secure the service, such as device type, operating system, app version, IP address, timestamps, session information, network information, crash or diagnostic information, security events, and identifiers used for authentication, fraud prevention, abuse prevention, or reliable service delivery.

Payment and transaction information

When you use paid features such as SuperChat, we process transaction-related information needed to create, verify, reconcile, refund, account for, and pay out transactions. Payment credentials may be collected and processed directly by payment service providers. PuchiPay does not need to store full payment-card credentials when they are handled by those providers.

3. How we use information

We use information to provide and improve PuchiPay, including to:

• create, authenticate, maintain, and secure accounts;
• show nearby, trending, global, and following content;
• calculate or display relevant place and distance information;
• deliver posts, comments, messages, calls, Voice Rooms, notifications, and other social features;
• process SuperChat payments, refunds, creator earnings, and payouts;
• provide support and respond to user requests;
• detect fraud, spam, abuse, security incidents, and policy violations;
• maintain service reliability, troubleshoot problems, and improve performance;
• comply with applicable law and valid legal requests; and
• where introduced and lawfully permitted, select, deliver, and measure advertisements or sponsored content as described below.

4. Location information

Location is a core part of PuchiPay's nearby-discovery experience. We may use location to show nearby posts, people, Voice Rooms, place labels, and distance information. You may be able to provide location automatically through your device or manually through location fields.

Where the operating system offers a choice between approximate and precise location, PuchiPay should request only the level reasonably needed for the feature you choose to use. You can change device permissions in your operating-system settings, although some nearby features may become limited or unavailable.

5. Messages, calls, and Voice Rooms

PuchiPay supports private messaging, voice and video calling, and live Voice Rooms. We process the data necessary to route and deliver these services, which may include sender and recipient identifiers, room membership, call status, timestamps, delivery information, and real-time media streams.

We may retain communication metadata where reasonably necessary for security, abuse prevention, service reliability, dispute handling, and legal compliance. Unless a feature expressly tells you otherwise, this policy does not state that PuchiPay routinely records the content of private calls.

6. Payments, SuperChat, and payouts

PuchiPay may allow users to support creators or participants through SuperChat and related paid features. Payment processors and banking or payout partners may receive information necessary to process a transaction, verify identity, prevent fraud, comply with financial rules, issue refunds, and send payouts.

PuchiPay may retain transaction records, payment status, amounts, currency, creator earnings, fees, refunds, reconciliation data, and related accounting records where required for legitimate business, security, tax, regulatory, or legal purposes.

7. How we share information

We do not sell users' personal information. We may share or disclose information only as reasonably necessary in the following circumstances:

• With other users: information you choose to make visible through your profile, posts, comments, Voice Rooms, follows, and other social features.
• With service providers: cloud hosting, database, communications, notification, security, storage, customer-support, payment, payout, and similar providers that help us operate PuchiPay.
• For legal and safety reasons: when required by law, valid legal process, or when reasonably necessary to protect users, PuchiPay, or others from fraud, abuse, security threats, or harm.
• Business changes: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law and appropriate protections.

8. Advertising and no sale of personal data

PuchiPay does not sell users' personal information to advertisers, data brokers, or other third parties.

PuchiPay may introduce advertisements or sponsored content within the service in the future. If introduced, PuchiPay may use information processed within its own systems to determine which ads or sponsored content may be relevant, such as general interests, language, approximate area, content interactions, and app activity, subject to applicable law and required user choices.

Advertisers would not receive your private messages, passwords, authentication credentials, private call content, or precise device location simply because an advertisement is displayed. PuchiPay may provide advertisers with aggregated or non-identifying campaign information such as impressions, clicks, reach, or overall performance.

Before introducing materially different advertising practices, third-party advertising technology, or new uses of personal information for advertising, PuchiPay will update this policy and applicable store disclosures and provide any notice or choice required by law.

9. Data retention

We keep information for as long as reasonably necessary to provide PuchiPay, maintain account and transaction records, protect the service, resolve disputes, prevent fraud and abuse, and satisfy legal, tax, accounting, or regulatory obligations. Retention periods may vary depending on the type of data and the purpose for which it is processed.

When data is no longer reasonably needed, we may delete, anonymize, or securely isolate it, subject to applicable legal obligations and legitimate retention requirements.

10. Account and data deletion

You may request deletion of your PuchiPay account and associated personal data. PuchiPay also provides an external deletion-request page so that a user can request deletion even after uninstalling the app.

When we complete an account-deletion request, we will delete or de-identify personal data associated with the account unless retention is reasonably necessary for security, fraud prevention, legal claims, payment or financial records, tax, accounting, regulatory obligations, or other lawful purposes. Data retained for those purposes will not be used for unrelated purposes.

Some content or information may remain where deletion would affect another user's records, where content was shared publicly and has been independently copied or reshared, or where retention is otherwise permitted by law.

11. Security

We use technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet service can guarantee absolute security, so users should also protect their devices, verification codes, and account credentials.

12. Your choices and privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of certain personal information. You may also be able to withdraw consent where processing is based on consent. Some rights are subject to legal exceptions and identity verification.

You can also control certain information directly in the app, such as profile details, privacy settings, notification settings, and device permissions.

13. Children and younger users

PuchiPay is not intended for children below the minimum age permitted to use the service under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided information in circumstances that are not legally permitted, contact us so we can review the matter.

14. International data processing

PuchiPay is designed for users in multiple countries. Information may therefore be processed or stored in countries other than the country where you live, including where our service providers operate. Where required, we use appropriate safeguards for international transfers of personal data.

15. Changes to this policy

We may update this Privacy Policy as PuchiPay evolves, including when we introduce new features, service providers, advertising practices, legal requirements, or data-processing activities. We will update the effective date above and provide additional notice where required by law.

16. Contact us

For privacy questions, data requests, or account-deletion assistance, contact:

PuchiPay
Website: puchipay.com
Email: support@puchipay.com

If you operate PuchiPay through a formally registered legal entity, replace “PuchiPay” above with the exact legal entity name before publishing.